Lume Loft – Privacy Policy

At Lume Loft, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details processed securely. Lume Loft does not store your full card information.

🌐 Usage Data

Certain information may be collected automatically while you browse our website, including:

• Pages visited and time spent on the website

• Click activity and website navigation

• Device type, browser type, and IP address

🍪 Cookies & Tracking

We may use cookies to:

• Enable essential website functionality

• Save your shopping cart and preferences

• Improve your shopping experience

• Analyze website usage and performance

You can manage or disable cookies through your browser settings.

💡 How We Use Your Data

We may use your personal information to:

• Process and deliver your Lume Loft orders

• Send order confirmations, shipping updates, and delivery notifications

• Improve our candle holders, decorative accessories, and home décor collection

• Improve website performance and customer experience

• Send promotional offers, restock notices, and information about new products where you have provided consent

🔒 Data Security

We use appropriate security measures to help protect your personal information.

Payments are processed through secure, PCI-compliant payment providers.

We do not sell your personal information.

Your information is shared only where necessary to process orders, provide services, operate our website, or meet legal requirements.

🤝 Sharing with Trusted Third Parties

We may share limited information with trusted service providers, including:

• Payment providers such as Stripe or PayPal

• Shipping and logistics providers

• Email service providers for order and service communications

• Website hosting and analytics providers

• Review platforms where you choose to participate

These service providers are expected to handle personal information in accordance with applicable privacy and data protection requirements.

🧾 Your Rights

Depending on the laws that apply to you, you may have the right to:

• Request access to your personal information

• Correct inaccurate or incomplete information

• Request deletion of your information where legally permitted

• Unsubscribe from marketing emails at any time

• Manage cookie preferences through your browser or available website settings

📨 Communication Storage

Messages sent through our website, contact forms, or email may be securely stored to:

• Respond to customer support requests

• Maintain records relating to orders, returns, and customer inquiries

We handle customer communications with appropriate confidentiality.

🛠️ Policy Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws or regulations

• Updates to our services or business practices

• Changes to the technology or platforms we use

The latest version of this Privacy Policy will be available on this page.

💬 Contact Us

If you have any questions, requests, or concerns regarding your privacy or personal information, please contact us through our Contact Us page.

At Lume Loft, we are committed to providing a secure and transparent shopping experience while protecting the personal information you share with us.