Lume Loft – Delivery Information

At Lume Loft, every order is handled with care from our warehouse to your doorstep. Whether you’re ordering candle holders, decorative accents, or other home décor pieces, we take care to ensure your products arrive safely, securely, and ready for your space.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your location and order details.

Estimated Delivery Times

Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days

Delivery times may vary depending on your location, particularly for remote areas.

🚛 Logistics Method

At Lume Loft, all orders are shipped through trusted third-party logistics and courier partners. Depending on your location, your order may be delivered by local or international shipping providers.

Once your order is dispatched, you will receive a tracking number via email or SMS so you can follow your shipment until it reaches your delivery address.

Deliveries may be completed through standard courier services, express delivery partners, or local last-mile delivery services depending on the destination and service availability.

📦 Packaging & Handling

Every Lume Loft order is:

• Carefully packed with protective materials to help prevent damage

• Securely sealed for safe delivery

• Quality-checked before dispatch

Because many candle holders and decorative pieces can be delicate, additional protective packaging may be used where required.

🎁 Gifting a Lume Loft Order

Looking to send a candle holder or decorative piece as a gift?

You may be able to include a personalized message at checkout where this option is available.

Selected orders may also include gift-ready packaging options where available.

📅 Delivery Schedule

Delivery Days

Monday to Friday

No Deliveries

Weekends or public holidays

Order Cut-Off Time

Orders placed before 1:00 PM → shipped the same business day
Orders placed after 1:00 PM → shipped the next business day

⚠️ Important Notes

Remote Areas

Delivery may take longer or include additional shipping charges.

Missed Deliveries

Re-delivery charges may apply if delivery attempts are unsuccessful.

Incorrect Address

Please make sure your shipping information is correct before completing your order.

📸 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Provide clear photos showing the product, packaging, and any visible damage or issue

We will review the issue and arrange a replacement or refund where applicable.

📦 Track Your Order

Once your order has been shipped, you will receive:

• A tracking link via email or SMS

• Delivery status updates where supported by the courier

💬 Need Assistance?

If you have questions about shipping or require help with your delivery, please visit our Contact Us page.

Our support team will assist you with your Lume Loft order and any delivery-related questions.